FAQ

Absolutely! The app will direct you to the Donor eligibility test. You’ll see information about your visit and your blood group once you have donated blood for the first time.

If your blood group was already known when you gave blood, you will be able to see it in the app.

• Download the app only from official app stores like Google Play Store or Apple App Store.
• Check that the app developer is the Finnish Red Cross Blood Service.
• You can also contact the Blood Service customer service at 0800 0 5801 (weekdays 8-17) to verify the authenticity of the app.

The mobile application is data-secure in terms of its technical solutions and it is based on Flutter technology. An external data security company carried out a data security audit of both the app and its technical environment in spring 2023. The app does not use cookies.

Versions of the application are also available in Swedish and English.

Veripalvelu uses the Signicat authentication service in the app to verify the user’s identity. If the app freezes after entering your bank credentials and you cannot proceed, it is likely due to a maintenance break that is not related to Veripalvelu. We recommend trying again later or later the same day.

If the issue persists, please contact us at luovuttajansovellus@veripalvelu.fi. Also, let us know which phone model you are using (Apple/Android) and your phone’s operating system version (e.g., iOS 16.2 or Android 10.0). This will help us investigate the issue further.

The app shows:

• Blood group information
• Previous visits
• The next possible donation time
• The nearest donation locations
• Links to appointment booking and the blood donor’s health questionnaireThe latest version of the app now also includes gamification elements for blood donors! Donors will receive virtual lifesaver badges for their visits, which thank them for donating blood and encourage them to come back.

  You can edit and save your contact information through the app.

  When you enable notifications in the app settings, Blood Service will inform blood donors in acute critical situations. These can be, for example, major accidents.

You will be able to see your own data when you log in to the service using strong identification, i.e. your personal online banking credentials.

If you have already donated blood, you will be able to see data from the blood donor register maintained by the Blood Service. Access to the Donor App’s personal data file is restricted by means of user accounts to those who need to access the data on the blood donor data file in order to perform their duties.

The application also collects data on possible errors or crashes. This data does not identify the user and is sent to the application developers to correct any recurring technical errors.

For the time being, the app does not receive information about the results of viral tests performed on donated blood. We always contact the donor personally about abnormal donor test results.

The application will tell you the next possible donate that you can donate, but in the initial phase, it will not remind users to donate. In the future, the aim is to develop the app so that the user receives a reminder of their upcoming donation if they have enabled notifications.